- Prescription refill requests are processed during regular office hours only: Monday through Friday, 9:00 AM to 5:00 PM.
- Please allow at least 48 business hours for processing once a detailed refill request has been submitted.
- For patient safety, lost, stolen, or misplaced medications will not be replaced over the phone.
- We are unable to authorize refills over the phone for medications originally prescribed by another healthcare provider.
- Medications prescribed for acute medical conditions will not be refilled if you have not been evaluated in our office within the previous six months.
Thank you for your understanding and cooperation. These policies help ensure safe and appropriate medical care for all patients.